ITSM and Managed IT services
We manage part or the totality of your digital infrastructure applying ITSMWith the rapid expansion of social networks, mobile devices and smart applications, Information Technologies are becoming a vital part of our everyday personal and professional lives!
Young employees use their mobile device almost 24×7 and are habituated to receiving continuous access to personal applications around the clock.
Thus, every company includes IT investment in its business strategy, in order to keep pace with the digital transformation and stay competitive.
However, managing all those interconnected devices & systems (servers, networks, PCs, printers, peripherals, etc.) so they operate continuously and capitalizing on IT investment is a demanding and risky job. Even more for a Small or Medium Business (SMB) !
Managing interconnected devices & systems is a demanding and risky job
Our Managed IT services are a modular and comprehensive suite of services that will protect your IT investment. With a fixed monthly fee you will enjoy the benefit of renting a well organized and competent IT Department, because we have chosen to follow IT Service Management (ITSM) from our foundation back in 2000. A predictable monthly fee with unlimited remote & onsite support, results in cost savings and easier budgeting.
Our services are designed in such a way as to provide assurance that your digital infrastructure is optimally configured and remains in a healthy state. The most integrated version, Omnis.Total, includes consulting, yearly budgeting, new project design & implementation, a competent Service Desk, management of third parties and IT suppliers, regular “Health checks” and monitoring, continuous asset management, patch management & software updates, license and warrantee management and regular reporting.
Omnis.Total
In many cases it makes sense to outsource to us management of both Backend and Frontend systems.
This is especially the case for an SME (Small & Medium Enterprise).
For this reason, this service is particularly attractive to smaller businesses that do not have, or need to have, an in-house IT manager.
This service package has all the features of services modules presented earlier.
along with a competent IT manager
- Carry regular meetings to discuss future plans, present current issues & operational status.
- Analyze business requirements and present alternative proposals.
- Manage licenses warrantees, besides asset management.
- Prepare and maintain the IT budget
Benefits
- Increased user productivity. This is the end result of professional service governance, improved system performance & availability.
- Overall IT improvement. Using our services, you maximize system security and reliability, while you minimize downtime, increase operational efficiency & performance, minimizing glitches & problems.
- Professional management. We ensure appropriate service governance, using FitSM and ITIL as well as ITIL compliant tools.
- Standardization. We apply standard processes & procedures, as well as ITSM best practices.
- Accumulation of expertise. We leverage knowledge across all our customer engagements. This is reflected in the total value (performance, robustness, speed, availability) you receive.
- Faster troubleshooting & remediation. Standardization and the usage of smart tools such as our Knowledge Base, enable us to provide faster troubleshooting and fix times
- Better financial management. IT staff costs appear as an expense in your yearly PNL, rather than as salaries. Fixed monthly fee aids in budget forecasting.
- A single point of contact for Information Technology. You contact us for all technology related issues, saving time on negotiations with suppliers and different call centers.
- Responsibility share. It is profitable to outsource the task to us, as we undertake full responsibility for its satisfactory execution.
- Optimization of internal resources. Free Staff Time to Focus on Priority Items or Critical Business
Why us
- Managed Services Experience. Being a pioneer of Managed IT services for SMEs, we have built significant expertise in the specific model drawing on experience from over 10 years.
- Variety of options. We have a number of proven service options that include full Managed Services, Co-Sourced Support and Managed Resourcing. Check our Technical Support Engineer services.
- Personalized approach. Unlike our competitors, we recognize that every business is unique. That’s why you won’t find any ‘Gold’, ‘Silver’ or ‘Bronze’ options here on our website. Aligned with our business values, our approach is based on collaboration, aiming at a bespoke service tailored to your specific environment and the unique requirements of your organization.
- Elasticity of a small team. We respond faster than large IT companies because we have built in our company the organization, methods and processes of small teams.
- Reliability of an enterprise. We are more reliable than a freelancer because we have the redundancy and know-how of an enterprise.